Last Updated:
At Chunloreoechul operated by DailyVarion, we are committed to your satisfaction with our nutrition products. We understand that sometimes products may not meet your expectations, and we have established this Return Policy to ensure a fair and transparent process for returns and refunds.
This Return Policy applies to all nutrition products purchased through chunloreoechul.world and should be read in conjunction with our Terms of Use and Privacy Policy.
To be eligible for a return, your nutrition product must meet the following conditions:
Products that do not meet these conditions may not be eligible for return or may be subject to a restocking fee.
For health and safety reasons, certain nutrition products cannot be returned once opened or used. Non-returnable items include:
If you receive a defective or damaged product, please contact us immediately at info@chunloreoechul.world within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs. Please provide photographs of the damaged product and packaging to expedite the process.
To initiate a return of your nutrition product, please follow these steps:
Do not return products without first obtaining return authorization, as unauthorized returns may not be processed.
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong product shipped, defective product, or damaged product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of returned products.
For returns within Finland, we recommend using Posti or other reliable carriers. International returns should use trackable international shipping services.
Once we receive your returned nutrition product, we will inspect it to verify that it meets our return eligibility criteria. The refund process typically follows this timeline:
We will notify you by email once your return has been received and inspected, and inform you of the approval or rejection of your refund.
Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to that card. If you paid by bank transfer, we will require your bank account details to process the refund.
Please note that we cannot issue refunds to different payment methods or to third parties.
In certain situations, only partial refunds may be granted:
We will notify you of the partial refund amount and reason before processing.
We currently do not offer direct product exchanges. If you wish to exchange a nutrition product for a different item, please return the original product following our return process and place a new order for the desired product.
This ensures you receive your preferred product as quickly as possible without waiting for the return to be processed first.
You may cancel your order before it has been shipped. To cancel an order, please contact us immediately at info@chunloreoechul.world with your order number. If your order has already been shipped, you will need to follow our return process once you receive the product.
If you have a subscription for recurring nutrition product deliveries, you may cancel at any time by contacting our customer service team. Cancellations must be made at least 5 business days before your next scheduled shipment to avoid being charged for that shipment.
The following costs are non-refundable:
International customers are responsible for all return shipping costs and any customs duties or taxes incurred during the return process. We recommend purchasing shipping insurance for international returns due to the higher risk of loss or damage during transit.
Refunds for international orders will be issued in Euros and converted to your local currency by your financial institution. Currency conversion rates may result in a different amount than originally charged.
We stand behind the quality of our nutrition products. If you are not satisfied with a product due to quality concerns, please contact us within 30 days of delivery. We will work with you to resolve the issue through replacement, refund, or other appropriate remedy.
Our quality guarantee does not cover dissatisfaction with results, as individual responses to nutrition products vary based on numerous factors including diet, lifestyle, and genetics.
In most cases, we do not charge restocking fees for eligible returns. However, we reserve the right to apply a restocking fee of up to 15% in the following situations:
You will be notified of any applicable restocking fees before your refund is processed.
DailyVarion is not responsible for packages lost or stolen after delivery confirmation by the carrier. If your tracking information shows that your package was delivered but you did not receive it, please:
We will work with you and the carrier to resolve the issue, but we cannot guarantee replacement or refund for packages confirmed as delivered.
If you receive an incorrect nutrition product due to our error, please contact us immediately at info@chunloreoechul.world. We will arrange for the correct product to be shipped to you at no additional cost and provide a prepaid return label for the incorrect item.
Please do not open or use the incorrect product, as this may affect your eligibility for exchange.
To ensure a smooth return process, customers are responsible for:
If you disagree with our decision regarding a return or refund, please contact our customer service team at info@chunloreoechul.world to discuss the matter. We are committed to resolving disputes fairly and will work with you to find a satisfactory solution.
If we cannot resolve the dispute informally, the matter will be subject to the dispute resolution provisions outlined in our Terms of Use.
We reserve the right to modify this Return Policy at any time. Changes will be posted on chunloreoechul.world with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the modified policy.
Returns initiated before policy changes will be processed according to the policy in effect at the time of purchase.
For questions about returns, refunds, or this Return Policy, please contact us:
DailyVarion
Heikkiläntie 10
00210 Helsinki, Finland
Phone: +358504902815
Email: info@chunloreoechul.world
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Finnish time) to assist with your return inquiries.